DStv Customer Care Details and How to Clear Error Codes
In this post we will be giving you the updated contact details of DStv customer service, their social media handles and how you can clear all DStv error codes.
DStv, short for Digital Satellite Television is by far the most influential satellite service with approximately 12 million subscribers across Africa and Sub-Saharan Africa.
DStv is available in unique packages to suit the economic interest and visual satisfaction of every subscriber. These packages include; DStv Premium, DStv Compact Plus, DStv Compact, DStv Family, DStv Access, and DStv Easy View.
There are no boundaries in a global village. With new channels cutting across entertainment, documentary, lifestyle, culture, news, commerce, and kids, you are sure to stay connected with the world.
But what happens when you get disconnected off the service, and you are unable to access some channels? How do you clear off error codes? How do you get answers to your numerous questions?
All The Ways to Reach DStv Customer Services
DStv Customer care services serve as a bridge between the subscribers and the service providers, providing all the troubleshooting you need. The customer care service is one innovative development with prompt delivery. These services encompass all the countries in which you have DStv subscribers.
DStv customer services come through via phone calls, DStv social media handles, emails, and via the self-service icon on DStv mobile app.
There are also DStv offices where a physical meeting with customer service is made possible.
Below is an exhaustive list of all the ways to reach DStv customer care services:
DSTV Customer Care Email Address
You can contact DStv Nigeria Customer Care by email, just forward your inquiry, complaints, or requests to their official email address stated below.
DStv Nigeria Email Address: DSTvNigeria@Multichoice.co.za
DStv Customer Care Social Media Contacts
The social media is the 21st-century tool, and interestingly DStv maximizes Twitter and Facebook to reach its customers more efficiently.
On these platforms, you have easy access to contact DStv. In one click, with your data on, you can make more inquires about your subscription, making payments, setting up your decoder and a lot more.
If you are on any of the social media platforms, you should check out the following DStv handles:
- The Official Twitter DStv customer care center @DStvNg
- DStv Twitter Hashtags – #DStvNgCares
- DStv Nigeria Care – @DStvNgCare
- DStv Facebook Page – www.facebook.com/dstvng
- DStv Instagram- @dstvnigeria
Please also note that the Twitter contact center only works within a scheduled time frame:
On weekdays, between the hours of 8:00 am and 9:00 pm
On Saturdays, between 9:00 am and 6:00 pm
On Sundays between 12:00 pm and 5:00 pm
The DStv Self- Service
This service is readily available on the DStv mobile app. It’s more like a DIY (Do It Yourself) application designed to solve problems subscribers may face, providing answers to frequently asked questions.
The DStv self-service helps you navigate your way quickly through the mobile app.
Here, making payments, managing your DStv subscriptions, and clearing error codes are done without stress.
The official site website link for DStv self-service is Eazy.dstv.com while *288# is the USSD code for Nigeria.
DStv Office Locations and Addresses
Find below the address and location of DStv offices in Nigeria.
- MultiChoice Nigeria Head Office
Plot 1381 Tiamiyu Savage Street, Victoria Island. P.O.Box74291 Victoria Island, Lagos.
National Telesales Number: +234-803-904-3788,
National Call Center Numbers: +234-803-900-3788,+234-1-270-3232
SMS: 30333 or 234-803-639-3788
- Ikeja Branch
MultiChoice Plaza, 3 AdeyemoAlakija Street, GRA Ikeja,Lagos State.
- Abuja Branch
Plot 1548 AdemolaAdetokunbo Street, Beside NEMA, Adjacent Transcop Hilton, Maitama, Abuja.
- Ibadan Branch
14 Kudeti Avenue, Onireke, Ibadan, Oyo State.
- Maiduguri Branch
Plot 11-16 Kano Road, Commercial Strip, Maiduguri, Borno State.
- Port Harcourt Branch
44 Birabi Street, GRA Phase II, Port Harcourt, Rivers State.
- Kano Branch
Plot 9 AbdullaiBayero Road, Off AuduBako Way, Nasarawa GRA, Kano.
- Enugu Branch
Plot 1, Ebeano Estate, Beside Zenith Bank, Ogui Road, Enugu.
DStv Toll-free Lines
DStv Customer Care Service just got more comfortable with the availability of toll-free lines. The toll-free lines are also very accessible in any part of Nigeria, using the four leading mobile networks. As the name implies, the calls do not come with any tariff, they are completely free.
You can always put a call through the lines listed below:
Please note: the toll-free lines are reachable within the hours of 8:00 am and 9:00 pm daily. Any other call beyond the specified time will not be acknowledged.
All DStv Error Codes and How to Clear Them
With every broadcast satellite network comes an error code.The error codes are programmed to notify you of errors and fix technical issues you may encounter with your DStv decoder or smartcard.
Getting familiar with all DStv error codes will assist you in going about how to clear them.
In Nigeria, you are more likely to see the following error codes:
- E04 – Please Insert Smartcard
You might have inserted your smartcard wrong slot smartcard or entered incorrectly.
SOLUTION: Turn off the decoder, remove the smartcard, and clean it gently with a dried piece of cloth. Re-insert the smartcard. The chip should be facing downward while the arrow should be facing the decoder. If you keep getting this error code, you’ll need to restart your DStv decoder. If this problem persists, then the decoder and the Smartcard might be damaged and must be tested, visit any DSTV office close to you.
- E05 and E34- Cannot Read Smartcard
This error code could mean an incorrect smartcard was slotted in. It could also mean your smartcard is not valid for this country.
It could also mean the smartcard has been inserted incorrectly and has absorbed dust.
SOLUTION: You should remove the smartcard first. Wipe off any trace of dust you may find on it and re-insert it with the chip facing downwards and the arrow facing the decoder. Reboot the decoder. If E34 reappears, contact DStv toll-free lines.
- E06 – Smart Card Faulty
In this case, your smartcard is faulty or is slotted upside down. Try re-inserting the card with the chip facing downwards and the arrow facing the decoder.
- E07 – Checking Smartcard
This error code means the decoder is checking and examining the Smartcard.
SOLUTION: If this message does not disappear after 40 seconds, remove the smartcard, wait for the E04 error code to pop up, then re-insert the smartcard.
If E07 reappears, reboot your decoder. If E07 appears again, the decoder and Smartcard should be taken to any DStv office nearby for testing.
- E08 – CA Module Failure
CA is the Control Access, and this error code means the module is faulty.
SOLUTION: kindly visit any DStv office close to you and have your decoder tested.
- E14 – Service is Currently Scrambled
This error code means network transmission might be on hold for a short while.
SOLUTION: Tune to another channel and return to your previous channel. If this error code reappears, try rebooting your decoder. If the E14 message appears again, visit any DSTV office close to you or call the toll-free lines.
- E16 – Service Currently Scrambled
Satellite broadcast might be on hold temporarily.
SOLUTION: Ensure that you do not have outstanding payments on your account. Go to menu, press 4 to check your mail messages. If you get a payment notification from DStv, then you need to make a payment to reactivate the service. If your account is not on hold, click on My Account to clear the error code. You can also remove this error code with the form on the right part of the DSTV website.
- E17 – Smartcard Marriage Conflict
Check if your smartcard is rightly slotted in the decoder. Do the following:
SMS “E17 + smartcard number” to 32472 or Restart the service by logging into your account and selecting “reset the decoder.”
- E18 – Unknown Smartcard
You have inserted an incorrect Smartcard, or you did not slot the Smartcard correctly.
- E19 and E30 – Service is Currently Scrambled. Please wait
Your subscription might be expired. Wait for a few minutes for your subscription status to be verified. If the error code reappears after 2 minutes, renew your subscription or contact any of the DStv toll-free lines.
- E35 – Service is Currently Scrambled
This is a short-term failure in transmission reception. You can tune to another channel and then return to the previous channel. If the problem persists, reboot your decoder.
- E37 – Invalid channel number
The channel number you selected does not belong in this broadcast region. For a comprehensive list of all channels, press the DOWN arrow or press TV and select My Channels.
- E38 – Program Map Table Not Available
You should check that all cables from the satellite dish are connected well to the appropriate ports at the back of the decoder. Then turn the decoder off, wait for 10 seconds, then turn it on again. If the error persists, contact the DStv customer care service.
- E38 – Service Not Running
Carefully check all cables from the satellite dish to ensure they are firmly connected to the right ports usually on the back of the decoder. Then turn off the decoder and wait for 10 seconds before turning it on a second time. If you still get the error code contact the DSTV Call Center.
- E42 – Parental Control PIN Blocked
You get this error code if you’ve set your parental control levels and forgotten your PIN or entered a wrong PIN about five times. You will be required to login to enable a PIN reset.
- E43 – Not for this country
DStv is not permitted to broadcast this channel in your country, which is why it cannot view it.
- E44 – No PG Status Is Available
This channel is not available for viewing. You need to put in the right PG PIN to access it. If perhaps you have forgotten your PIN, contact the DSTV Customer Service.
- E45 – Service Not Allowed
This service is not approved. Please contact the DSTV Customer Care Service for help.
- E50 – Service not available
No channels are existing in the package you have selected. Please select another DStv package.
- E70 – Services Not Available On TV2
The channel is unavailable in your secondary broadcasting region. Check another channel.
- E71 – Song Title and Artist Info Unavailable
The Song title and Artist information are not available for viewing on the secondary viewing region. Preferably, use your primary viewing broadcast region.
- E72 – Rescan in progress
Your decoder is busy scanning. Hold on for the scan to be completed.
- E73 – TV link overload
Check your connection again or revisit your manual. Something could be wrong with the installation process.
- E74 – LNB1 (Low Noise Block 1) Overload
The TV1 LNB is experiencing some faults. Please re-check your connection or call a DSTV accredited installer for assistance.
- E75 – LNB2 (Low Noise Block 2) Overload
The TV2 LNB (Low Noise Block) has a problem. Re-check your connection or call a DSTV recognized installer for assistance.
- E76 – Your TV2 Is Not Enabled. Please contact MultiChoice for assistance.
TV2 is disabled. You are unable to view this channel. It could also mean your account has been suspended. Please contact the DSTV Customer Care for assistance.
Do you have any experience with DStv customer service? if yes kindly share with us in the comment box below. You can also share your experience with any of the error codes and how you were able to clear it.